Our 5-Year Furniture Guarantee applies to Sueno beds, headboards, divan bases, ottoman bases and blanket boxes purchased from 1 October 2019 onwards.

For five years from the date of purchase, your furniture is covered against structural defects and manufacturing faults, giving you long-term reassurance in the quality and construction of your Sueno product.

Upholstery and certain moving components are covered separately under our 1-Year Wear & Tear Guarantee.


Please see What's Not Covered below for the exclusions that apply to all our guarantees.

We provide a 1-Year Upholstery & Components Guarantee covering manufacturing defects in upholstery fabric and selected moving components, including divan drawers and drawer runners, ottoman pistons and hinges.

For one year from the date of purchase, these components are covered against qualifying manufacturing defects and faults arising during normal domestic use.

The upholstery guarantee covers faults with the fabric itself; it does not cover staining, soiling, accidental damage, dye transfer, discolouration or damage caused by cleaning products, cosmetics or other substances.

Please see What's Not Covered below for the full exclusions that apply to our guarantees.

Mattresses are not covered by our 5-Year Furniture Guarantee. Instead, each mattress has its own product-specific guarantee, typically providing either 1 or 5 years of cover against qualifying manufacturing faults and defects.

You’ll find the applicable guarantee period on the individual mattress product page. If you’re unsure which guarantee applies to your mattress, please contact our team and we’ll be happy to help.

Please see What's Not Covered below for the exclusions that apply to our guarantees.

Our guarantees are designed to protect you against qualifying manufacturing faults and defects. They do not cover damage or deterioration resulting from circumstances outside normal product use.

Exclusions include:

• Damage occurring while the product is outside the UK.
• Misuse, abuse, deliberate damage or incorrect handling or movement of the product.
• Accidental damage or negligence by you or a third party.
• Incorrect assembly, installation or storage.
• Damage caused by damp, wet conditions, direct sunlight or direct heat sources.
• Cracking of timber caused by extreme changes in humidity or exposure to direct heat.
• Normal settlement of fillings unless this falls outside the manufacturer's permitted tolerance.
• Water damage.
• Damage caused by pets.
• Products stored incorrectly or in an orientation for which they were not designed.
• Staining, excessive soiling or dye transfer from non-colourfast materials.
• Bleaching, discolouration or delamination caused by hair products, body products, cosmetics or similar substances.
• Alterations or repairs carried out by anyone other than Sueno or someone authorised by us.
• Claims where satisfactory proof of purchase cannot be provided.

Our guarantees apply to the qualifying product itself and do not extend to consequential or secondary losses arising from a fault, including damage to personal items stored within our furniture.