We have answered some questions here to support your interest in our products and services. If you have any questions that remain unanswered, please feel free to call our friendly Customer Services team on 01924 456 330. We are on hand and happy to help.
All of our products made in our own factory in West Yorkshire.
We offer a 5-year guarantee on all orders placed after 01 October 2019. Our guarantee protects your purchase from structural defects and manufacturing faults. This warranty excludes fabric damage, deterioration or staining, and structural issues caused through misuse of the product. Find out more about our guarantee and restrictions here.
We are using a vast amount of upholstery fabrics every day. Most of our fabrics are woven using natural fibres so colours may differ ever so slightly from one batch to another. Slight variations are normal and what makes them lovely and your items unique to you. Please be assured that we work closely with our fabric suppliers to ensure that nothing too extreme gets through the net.
Yes, we can upholster your bed, headboard and blanket box in your own material.
We offer custom sizes on the majority of our products. Some products cannot be customised as it would compromise the design and style of the product. Customisations will attract a surcharge based upon the degree of alterations. Please call our friendly Customer Services team on 01924 456 330 or email firstname.lastname@example.org to discuss your requirements.
Our ottoman bases incorporate four hinged gas pistons which help you lift the mattress base easily, even with your mattress in place. Gas struts are designed to push slightly forward as they lift. Your headboard remains from the platform, open or closed.
Our bed frames all feature a beech slatted base, with the right amount of spring as standard, you can choose to have a solid base also. Our storage divans and ottoman beds have a solid mattress base.
When first used the ottoman base, pistons can be stiff. We recommend that you place your mattress on your ottoman base before use. The added weight of the mattress will dampen the stiffness of the struts allowing a more controlled operation. Please call our friendly Customer Services team on 01924 456 330 if you are having difficulties.
Our beds, headboards and storage beds are available in standard UK sizes. Have a look at our bed size guide here.
We are the makers. Every order is handmade by our experienced staff at our facility in West Yorkshire. We are also online only. This approach reduces overheads and margin costs usually associated with middle-men retailers. Our model allows us to scrutinise our product pricing in a way that delivers an overall package of 'value and quality' that is unmatched on the high street.
Our website is our principle shop window. We are continually adding, testing and improving our online presence. We prefer to invest in growing our this presence and improve on customer experience rather than to produce a catalogue that may become redundant in the short-term.
Yes, we love sending out fabrics. We strongly recommend it. Fabric samples allow you to view the colours and finishes in the comfort of your own home. Order your free fabric swatches here.
Buy any headboard with confidence. Our headboards conform to standard UK sizes and fitments, which means our headboards will fit any standard-size UK base even if the base was purchased elsewhere.
Yes. Please call our friendly Customer Services team on 01924 456 330, so we can guide you through our feet options.
Yes. If you prefer a wall-mounted headboard, please call our friendly Customer Services team on 01924 456 330. All wall-mounted headboards arrive with fixings. Unfortunately, we cannot hang your headboard for you. We are uninsured against any unforeseen, accidental damage to your home.
Yes. Both our divan bases and ottoman beds arrive in 2 pieces. During assembly, our Sleep Team will fix both parts into a single, solid unit. 3ft (Single) divans come in a single piece.
We have a "Will it fit?" guide that offers considerations and recommendations related to access. Nevertheless, our Customer Services team can help on 01924 456 330, and we will always discuss access with you when we confirm your order.
Yes. Headboards and mattresses are treated as individual items and sold separately on this website unless if you are purchasing a bedframe, then it is included.
Yes. You can choose between chrome, antique brass and gold studs. We will discuss stud options directly with you when we confirm your order.
Yes, but we would recommend against it. If you decide to assemble your items, please check all them at the time of delivery as we cannot be held responsible for any resultant damage. If timing is your issue, why not reschedule the delivery and allow us to assemble it for you. Call our Customer Services team on 01924 456 330.
We don't run promotions or offer discount codes. We also don't affiliate ourselves with any 3rd-party discount referral entities as we prefer to hand savings on to you instead.
You can order online, email or by phone. I preference would be online in order to keep your data secure.
We accept all major credit, debit cards, including American Express.
UPDATE: We now accept Klarna payments. You can now pay in 30 days or pay in 3 instalments, interest free.
Your bank details are safe with us. Our payment gateway is provided by Shopify Payment and PayPal. Also, our website is secured behind robust SSL encryption technology – the most advanced security software supporting online transactions today.
You will automatically receive an order confirmation via email or text once your payment is processed. If you have not received a confirmation email into your inbox, please check your spam folder. In addition, we will call to confirm your order details within 24 hours. If you have any concerns, please feel free to call our Customer Services team on 01924 456 330.
Once your order details are confirmed your order will be immediately placed into production and planned for delivery. You can amend any aspect of your order free-of-charge until your order is confirmed and in production. To make a change, please call our Customer Services as soon as possible on 01924 456 330. We are available Monday to Friday, excluding Bank Holidays.
Fabrics will be sent out via Royal Mail 1st class post the same day your request is received. Please call our Customer Services on 01924 456 330, and we'll make sure your swatch request has been received and processed.
Yes, we do. We love working with interior designers, boutique hotels and architects who/to create perfect interiors. We have a dedicated trade account manager who will be able to guide you through our trade provision and discounting scheme. To apply for a trade account, please email email@example.com or call 01924 456 330.
Delivery timescales are dependent on the type of items you have ordered, where in the UK you live and our delivery schedule to your area.
We try to deliver our headboards, divan bases & mattresses in 3 to 4 weeks. Our beds and bedstead are manufactured and delivered in approximately 4 to 6 weeks. All delivery estimates are guidelines.
If you live in a remote area, please allow a delay of up to 2 to 3 weeks. Any variance on our estimated delivery turnaround will be confirmed at the time of ordering. Call Customer Services to discuss our delivery schedule to your remote area.
Yes – let us know when confirming the order and we will plan it into production accordingly
If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 24-hour notice is required to cancel or re-schedule a delivery to avoid incurring extra fees. Unfortunately, failed deliveries come with a cost. We are unable to claw back lost opportunity costs associated to route planning, vehicle space allocation and drivers’ road time.
Yes, we offer free delivery to our standard mainland UK areas.
We charge for delivery to remote areas of mainland UK, NI & Ireland.
Unfortunately, we cannot take away and recycle your old furniture for several reasons, including insurance and health.
Upon request, we can deliver to Northern Ireland & the Republic of Ireland. Deliveries to these locations will attract an appropriate delivery charge. Please call Customer Services on +44 (0)1924 456 330 or email firstname.lastname@example.org with your enquiry. Customers from Northern Ireland, Ireland and Rest of the World are able to arrange collection from our factory at no extra cost.
To maintain our short lead times and offer you great value our orders ship according to our weekly delivery schedule. If circumstances such as delivery capacity and delivery location allow, we may be able to deliver on the weekend. During fulfilment, our logistics team will confirm available days and 4-hour delivery slots with you.
Please call our Customer Services Team on 01924 456 330 as soon as possible.
All your items will usually arrive at the same time. We will keep you fully informed if your order needs to be split across multiple deliveries.
An experienced 2-man Sleep Team will deliver your order. Our Sleep Team will carry and assemble your items to the room of choice.
All our site and product reviews are 100% genuine. Our 3rd party review platforms, Yotpo & Trustpilot, independently garner customer reviews without any suggestion or incentive from Sueno.
Returns & Refunds
Customers are able to cancel any order for a full refund if the order has not been placed into production.
Once an order has been confirmed for delivery (with the customer), production will start. A customer can still cancel the order but there will be a 50% cancellation fee to cover the loss of committed raw materials, administration and processing time.
Once your order is delivered we don't accept returns of made-to-order items unless they are faulty or we have delivered the wrong product.
If you are eligible for a refund, we will process this immediately or once your goods arrive back at the warehouse. All refunds are issued back to the original method of payment. It may take up to 7 working days to reflect on your account.
If you believe your ordered items are faulty or incorrect please call our Customer Services Team on 01924 456 330 within 7 days of delivery. We may ask for you to send us photos of any areas of damage or imperfection to offer you a suitable course of action.