Frequently asked questions
If you have any additional questions which do not appear within this FAQ list, please telephone our customer services department on
How long does your delivery take?
Delivery times will vary according to the model that you have chosen. All our products are made to order but we still promise to fulfil most orders within 2 weeks. Typically mattress take 7-10 days. Our in-house delivery team will confirm a w/c date for delivery once your order has been placed.
Can you offer me a specific time slot?
We unfortunately, cannot give you a specific time of delivery. We will, however, give you an am (8am - 12pm) or pm (12pm - 7pm) timeslot. By prior arrangement, we can also arrange for our drivers to give you a call approximately 1 hour in advance of the delivery.
What happens if I can't take delivery of my bed on the agreed date?
If you accept a delivery date that you subsequently cannot meet, a £50 re-delivery charge will be incurred.
Who do I contact with queries regarding my delivery?
Once you have placed your delivery and received your order confirmation you will be given an approximate w/c date for delivery. Should there be any change to this date we will contact you as soon as soon as possible to advise you. If you have any change of circumstances or questions please call us on 01924 456330.
How big is your delivery vehicle? (I live at the bottom of a very narrow lane).
Our contractors use a number of different vehicles but typically they are 7-½ton extended vehicles - similar size to a furniture removal van. If you have any concerns for access of delivery vehicles please discuss this when you place your order.
My door is small will I get a bed through it?
Access is not usually a problem but it is your responsibility to ensure that the goods that you have ordered fit into your house. Should you have any concerns or queries please contact our customer service department and they will be able to confirm dimensions. Please note that virtually all our products come flat packed for home assembly.
Do we take old beds away?
We do not remove old beds and mattresses for health reasons. Most local councils offer a removal service to encourage responsible recycling. No we don't take old beds away however we can recommend a Furniture recycling- company that maybe able to help Tel. 01924 375 252 www.frn.org.uk
How much does delivery cost?
Delivery costs sueno a minimum of £50 + VAT, but we absorb that cost so you the customer does not pay for delivery.
What sizes are available?
The sizes available depend upon the model that you have chosen. Most divan models are available in additional size options. The standard UK sizes are as follows: Single 90cm x 190cm (3’0 x 6’3) Double 135cm x 190cm (4’6 x 6’3) King Size 150cm x 200cm (5’0 x 6’6) Super King Size 180cm x 200cm (6’0 x 6’6) Please note frame beds are only available in the sizes indicated on the product option pages. If you can not see the size you want we maybe able to source very similar models in alternative sizes.
What type of leather do you use?
Depending on the model we use the following leather types: Bi-Cast: A polyurethane coating is placed over the hide for extra protection. This type of leather is extremely durable and perfect for those who want leather but are worried about the wear and tear of frequent use. Corrected Grain: This is a process where the textured feel is stamped onto the hide after it has been dyed. It allows the hide to be coloured in a number of various colour options. Corrected grain will not mark easily and will remain pristine and blemish free for years!
What fillings are used?
The mattresses that we feature a number of different types of fillings, which depend upon the mattress specification. Please refer to individual model options for further details. Should you require any further detail our customers services department will be happy to assist 01924 458699
What are your payment options?
There are several ways of paying for your bed; The following two methods are for orders placed via the internet or telephone: a) We accept Visa, Delta, Mastercard and Switch online. b) Cheque payment can be made.
Can I pay cash on delivery?
Unfortunately due to security risks we do not offer this payment option.
Do you offer any credit options?
No. At sueno we aim to delivery high quality at the lowest possible price, we do not inflate our prices to offer interest free credit.
Do I get a warranty or guarantee with my purchase?
All standard mattresses on this website come with a standard 5 year guarantee against defective design, workmanship, or faulty materials. All Handmade mattresses carry a 10 year Guarantee.