Delivery and returns
Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Sueno. It's a small way we can say thank you for your order.
Sueno offers a premium two-man delivery service with every order at no extra charge (UK mainland only†).
†To maintain our stringent service levels a small delivery charge may apply to remote areas.
Our delivery days
Deliveries are typically completed Monday to Friday, 7am to 7pm, excluding Bank Holidays. In all cases, delivery date and time will be agreed with you beforehand.
The delivery estimates quoted on this site are not guaranteed but can be used as reasonable expectation on when you should receive your order. We will do our utmost to meet our quoted timescales. Please note that delivery estimates differ according to product range and delivery location.
** COVID-19 UPDATE: We have reopened for business in a way that keeps staff & customers safe. Please allow for up to 2 to 3 weeks extra on quoted delivery times below. These delays are unlikely but possible in light of adopted safety precautions & any disruption to our supply chain. To find out more visit our Covid-19 Updates page. **
Headboards, divan bases & mattresses
Orders are scheduled and sent out for delivery directly after completion with an estimated delivery lead-time of 2 - 4 weeks. That's order receipt, manufacture & free delivery in a week.
Beds & bedsteads
Our handmade beds can take between 6 to 8 weeks, depending on the selected model and delivery postcode.
Delivery to remote areas
We offer free delivery to all standard mainland UK areas with an estimated lead-time quoted above. Delivery to remote areas of the United Kingdom will incur an additional delivery charge, with an extended delivery delay of up to 2 to 3 weeks. Any variance on our estimated delivery turnaround will be discussed at the time of ordering.
It is your responsibility to ensure that the furniture you have ordered will fit into your home.
It is essential that you carefully measure where your furniture will be placed and consider the route our delivery team will take to get it there.
If you have any tight corners, narrow staircases and doorways or any other access related concerns, please contact our Customer Services Team on 01924 456 330.
Receiving your order
Your order will be scheduled for delivery once we have confirmed your order with you. You may, even at this early stage, be given a delivery date and 4-hour slot at order confirmation.
Nevertheless, you will be contacted by a member of our Sleep Team to discuss a delivery day and 4-hour slot that suits our delivery schedule, van capacity & availability in your local area and your availability to receive the order.
Customers must be available at the delivery address to sign and acknowledge receipt and acceptance of the furniture.
We are sticklers for quality. Every piece of furniture sent out undergoes a rigorous quality assessment and is also re-checked against your order specifications.
Damage or inaccuracies are infrequent but can happen, so we ask that you check your products over after our Sleep Team have unwrapped and assembled your handmade items. You will be asked to confirm and sign that you have taken receipt of products in excellent condition and according to your specification.
If you're not 100% happy when you inspect them, let our delivery team know or contact us so that we can immediately rectify the issue for you.
Additional £40 charge
Additional £60 charge
Additional £90 charge
UPDATE (04/01/2020): We have decided to pause accepting international orders for reasons of uncertainty around COVID-19 and the new cross-border trade arrangements that came into force on 31 December 2020. This includes Northern Ireland, the Republic of Ireland and the rest of the world. We look forward to restarting fulfilment to our international customers when confidence returns to cross-border trade.
A member of the sales team will call you within 24 hours* of receiving your order. The purpose is to confirm order details, discuss access with you and to determine an appropriate date you would like to receive your order. Your order will be scheduled for production following this call.
* Monday to Friday
A member of our logistics team will contact you directly to arrange a date and time for delivery. We will offer you a 4-hour delivery window. Once confirmed your order will be scheduled for delivery and picking and packing can take place. Delivery confirmation may be provided with order acknowledgement.
Your two-man delivery team will call you 30 minutes to an hour before your order arrives.
Delivery & Assembly
Your two-man delivery team will deliver your new furniture to your room of choice. They will have the expertise & tools to help you unpack and assemble your furniture professionally. We'll go the extra mile at no additional charge.
Risk free returns
If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable. Returns must be notified to us within 7 days of the purchase date and items must be unused, free from defects and returned in their original packaging.
Due to hygiene reasons we are unable to accept back any mattresses that have been removed from the original packaging.
Once we have received any returned items and checked them
we will refund your money, less any shipping costs.