If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable. This does not apply to products which are made to order such as our fabric beds , headboards and divans which are available in multiple choices of sizes and fabrics. We offer a free faric swatch service which we recommend you use prior to placing an order. Please also take care to ensure you have adequate access upto your room of choice for the products ordered. If you are unsure of access please contact one of our team and we will happily advise . These made to order items are subject to a 50% cancellation charge.
Returns must be notified to us within 7 days of the purchase date and items must be unused, free from defects and returned in their original packaging.
Due to hygiene reasons we are unable to accept back any mattresses that have been removed from the original packaging.
Once we have received any returned items and checked them we will refund your money, less any shipping costs.
Please contact us within 7 days to let us know you are returning any items. We will need to know your order reference and the date you ordered.
You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £50 which we will deduct from the refund.
Please note this returns policy does not apply to items that have been made to order which will be subject to a 50% cancellation and return fee.