See our Christmas schedule here.

Updates from Sueno

UPDATE 24/11/2020: Christmas Schedule

COVID-19 has presented many challenges in 2020, and we are forever grateful to our wonderful customers who have continued to support our growing business.

We are taken aback by the demand we received throughout the year, and the run-up to Christmas has not been different.

Our incredible staff have worked tirelessly throughout the pandemic, and it's almost time for them to take a well-earned break to be with their family and friends.

We hope our collective efforts throughout December bring comfort and joy to you and your family this Christmas.

 

Guaranteed Christmas delivery

The deadline for guaranteed Christmas delivery has passed (22/11/2020).

Our Christmas operational capacity has almost been reached. This means that we cannot guarantee Christmas delivery on orders received after the 22/11/2020 unless previously arranged.

For this reason, we encourage new customers to contact the office with enquiries.

Christmas Schedule

We will be providing reduced support between 17 December and 4 January 2021. We ask for your patience in responding to queries and requests. Delivery estimates may also be affected during this time.

Our office fully reopens on 4th January 2021 and any orders received during Christmas & New Year will be scheduled for delivery starting w/c 4 January 2021.

Looking ahead

In the face of this pandemic, we have progressively adapted, streamlined and improved our working practices. We feel that this has resulted in a more efficient, more sustainable operation as we head into 2021.

Merry Christmas from us all at Sueno.

 


 

UPDATE 18/10/2020: In time for Christmas

 

The run-up to Christmas is usually a busy time for Sueno, and even more so this year considering the operational challenges of COVID-19. We have planned and prepared well for a unique Christmas, and we aim to bring a smile to our wonderful customers this festive season.

We encourage all customers to plan and place orders as early as possible to negate any unforeseen difficulties.

Our delivery flexibility will reduce as the clock ticks towards Christmas, so we ask that you help us by accepting the delivery slot and time we have for you.

Order by 22 November 2020 for Guaranteed Christmas Delivery for all of our standard delivery postcodes.

This date is a guideline, and we will always try our very best to bring cheer to your home, so feel free to contact us with any questions or concerns you have regarding our Christmas delivery cut-off date.

Our factory will be closed 17 December 2020 - 4 January 2021 as our staff join their families to celebrate the festive period so please allow for these two weeks on top of the above quoted times.

Sueno

 


 

UPDATE 12/10/2020

We continue to follow and revise our process to adhere to the latest Government guidelines so that we protect our staff members, their families and our local community.

COVID-19 presents unique and ongoing challenges for UK businesses, and we're not immune to its impact. We have experienced a surge in online orders, and our challenge is to maintain our high standard of service and quality whilst we operate safely on reduced production capacity. We are also witnessing the impact that COVID-19 is having on raw material supply chains as suppliers experience a similar sort of disruption.

We have planned and prepared well for an extended period of uncertainty. Sueno is suitably stocked and geared to continue to serve our wonderful customers in the best way we can. 

We have extended our estimated delivery times by 2 to 3 weeks as a reasonable expectation for delivery but this advice is subject to change.

We feel the best course of action is to offer transparent communication with you throughout the COVID-19 period.

Please also note that our showroom will now be closed until the new year, at the very least.

We ask for your patience during this time.

Keep safe. Remember to smile.

Sueno

 


 

UPDATE 26/08/2020

Our revised production programme adheres to Government guidelines and WHO recommendations. 

Please allow for up to 2 to 3 weeks extra on our quoted delivery times. These delays are unlikely but possible considering our adopted safety precautions & any disruption to supply chains.

 

Delivery

 

We remain committed to the highest standard of delivery. We offer you the choice of a two-man delivery to the room of your choice or a 'contactless' delivery option.

 

Our two-man delivery option will strictly adhere to health guidelines by:

Maintaining a safe distance away from you and your family

Washing and sanitising our hands before & after every delivery

Removing any packaging and wrappers for you

 

Our new option of a contactless delivery means that:

We will leave your product(s) at your front door

We won't enter your property

We won't ask you to sign any hand-held devices or paperwork. Our delivery staff can do this on your behalf, witnessed by you.

 

Both delivery options are offered free of charge. A small delivery charge will apply to remote areas.

As in usual times, our delivery team will call you 30 minutes to an hour before your delivery to understand whether you prefer our two-man service or you prefer our contactless delivery option.

 


 

UPDATE 28/03/2020

Our top priority is the health & welfare of our staff and valued customers. We're doing everything we can to keep our families and yours safe from the risk of spreading COVID-19.

We're still taking orders online and over the phone.

As a preventative measure, our factory has stopped production until w/c 6th April. We have also temporarily paused our 2-man assembly service until the UK-wide lockdown is lifted. A new contactless delivery option is available.

Find out some answers for questions we are receiving.

 

Q. Can I still order?

A. Yes! We're open for business. You can order online or over the phone by calling us on 01924 456 330. As a preventative measure, our factory has stopped production until w/c 6th April. Our delivery and customer service teams continue to operate in a limited capacity within a controlled & safe environment that adheres to social distancing guidelines.

All orders are subject to a temporary delay. Please add an extra 2 - 3 weeks to our quoted timescales. This is a subject to change as the situation evolves.

 

Q. Will you be able to make and deliver my order during the lockdown?

A. Yes. Please expect a temporary delay of 2 - 3 weeks on our quoted timescales. 

As a preventative measure, our factory has stopped production until w/c 6th April. 

We have also temporarily paused our 2-man assembly service until the UK-wide lockdown is lifted. We offer a new  contactless delivery option. This means that:

We will leave your product(s) at your front door

We won't enter your property

We won't ask you to sign any hand-held devices or paperwork. Our delivery staff can do this on your behalf, witnessed by you.

As in usual times, our delivery team will call you 30 minutes to an hour before your delivery.

 

Q. Is your showroom open?

A. Our showroom is temporarily closed until the lockdown is lifted.

 

Q. What if my order hasn't been delivered yet? Will it be delivered to me?

A. Yes, we continue to process orders. The recent UK lockdown and social distancing guidelines have brought some disruption to our operations. Your order may, therefore, be subject to a longer than usual lead time. Please expect a temporary delay of 2 - 3 weeks on all orders in production.

 

Q. What precautions are you taking to prevent the spread of COVID-19?

A. Our factory has stopped production until w/c 6th April. We will be operating to social distancing guidelines when we return to work. All staff members will be instructed to wash & sanitise their hands thoroughly and at regular intervals during their working day. 

Any staff member presenting symptoms of COVID-19 will be asked not to come into work. 

We have also brought preventative measures into our delivery process that adhere to Public Health England guidelines.

Q. I'm self-isolating. Can I still receive my delivery?

A. Yes. Although we have paused our 2-man assembly service until the UK-wide lockdown is lifted we can offer you contactless delivery. 

We will leave your product(s) at your front door

We won't enter your property

We won't ask you to sign any hand-held devices or paperwork. Our delivery staff can do this on your behalf, witnessed by you.

One of our delivery team will call you 30 minutes to an hour before your delivery.

 

Q. I'm self-isolating. Can I return my items?

A. Not a problem. Please let us know if you're self-isolating and we'll organise a collection when your quarantine period has ended.

 

Q. Can I still speak to someone?

A. Yes, you can contact our customer team on Call us 01924 456 330. We're here & happy to help!

 


 

UPDATE 16/03/2020

Our top priority is the health & welfare of our staff and valued customers.

Protecting you

We are currently following official advice from the Government to safeguard all parties from any unintended transmission of the Coronavirus.

All staff members presenting any symptoms of COVID-19 or who have been in contact with anyone showing symptoms will be asked to self-isolate for a minimum of 14 days.

To remove justified anxieties around our two-man delivery & assembly option, we will strictly adhere to Public Health England guidelines by:

Maintaining a safe distance away from you and your family
Wearing new PPE safety equipment with every delivery
Washing and sanitising our hands before & after every delivery
Removing any packaging and wrappers for you

We can also offer a new option of contactless delivery. This means that:

We will leave your product(s) at your front door
We won't enter your property
We won't ask you to sign any hand-held devices or paperwork. Our delivery staff can do this on your behalf, witnessed by you.

As in usual times, our delivery team will call you 30 minutes to an hour before your delivery to understand whether you prefer our assembled service or you prefer our contactless delivery option.

Protecting us

We have a duty of care to protect our delivery teams from infection. Delivery to your room carries more risk. Therefore, we kindly ask that if you or a member of your family are self-isolating or have had any symptoms consistent with COVID-19, please let us know before delivery. We will have to delay delivery for a minimum of 14 days.

 

Showroom visits

Our showroom is closed to appointments until further notice.

These collective measures and your continued support allow us to remain open for business and will continue to operate as normally as possible. We aim to provide you with transparent customer service during this uncertain time and if you have any questions about an existing or future order or delivery, please do not hesitate to contact us on 01924 456 330.