Guaranteed peace of mind
We offer a full 5-year guarantee that protects your purchase from structural defects and manufacturing faults. Our guarantee applies to mattresses, upholstered beds and headboards purchased from 1st October 2019 onwards. Exclusions apply.
Our guarantee excludes fabric damage, deterioration or staining, and structural issues caused through misuse of the product.
It is only intended to protect domestic products purchased and used for domestic purposes. It does not extend to Trade orders or orders fulfilled through a 3rd-party.
This guarantee does not affect your statutory rights.
How to make a claim
If you wish to make a claim under this manufacturer's guarantee, please check our Guarantee terms and conditions to see if your claim qualifies.
To register your claim with us you will need to email us with:
- Proof of purchase
- Photographs of the full product and the area that displays the issue you are concerned about.
We will send you a confirmation email upon receipt of your claim and confirm next steps.
Wherever possible, replacement product will be like for like. However, if a particular style, material or model is no longer available we will substitute appropriately from our current range.